Feedback & Complaints Procedure

► Feedback:

We welcome feedback on all aspects of our service, whether relating to Counsel or Clerking. Positive feedback is always appreciated, but if you or your client are dissatisfied and wish to raise a concern or make a complaint, please contact us first:

  1. UK: +44 (0)20 7043 0648
  2. Spain: +34 910 800 884
  3. Email: private@fernandodelcanto.com

We aim to deal with any concern promptly and efficiently, and will normally respond within 15 days.

► Complaints in Spain

The professional conduct of Spanish lawyers is governed by the General Statute of the Spanish Bar (R.D. 658/2001), the Code of Conduct of the Spanish Bar, and the Code of Conduct for Lawyers in the European Union. Disciplinary responsibility is regulated by Articles 80–93 of the Statute.

If you are not satisfied with our internal response, you may lodge a complaint directly with the Madrid Bar Association (ICAM):

► Complaints in the UK

If your matter is being handled under the regulation of the Bar Standards Board (BSB) in England and Wales, and you remain dissatisfied after our internal procedure, you may escalate your complaint to the Legal Ombudsman (LeO):

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Further information about barristers’ regulation is available here:

► Confidentiality and Record Keeping

  • All documents relating to your complaint will be kept confidential, except where disclosure is necessary to investigate and resolve the matter or to comply with professional obligations.
  • A record of each complaint, the steps taken, and the outcome will be retained for internal review and to improve our services.

 

 Get in touch with us if you wish to provide feedback, raise a concern, or request further information about this procedure.